¡Buenas! Lamento que mi primer mensaje sea algo así... pero no sabía muy bien qué hacer y he encontrado este foro. Espero que haya alguien de Lenovo por aquí que me pueda echar una mano.
La versión corta de mi historia es la siguiente: mi portátil Legion, con menos de un año, tiene problemas de hardware. A veces se apaga y hace cosas extrañas. Me gustaría devolverlo y comprar un nuevo Legion porque no me fío de la reparación, aunque en el peor de los casos aceptaría enviarlo a reparar. Sin embargo, no estoy obteniendo ninguna respuesta por parte del soporte de Lenovo y ya han pasado más de dos semanas.
Versión completa: A finales del año pasado compré un Lenovo Legion Slim 7 Gen 8 (16APH8). En general, estaba muy contento con el portátil; es el mejor que he tenido hasta la fecha, con muy buenos acabados, rendimiento y eficiencia energética.
El problema es que, desde el primer día, he tenido pantallazos aleatorios. Ocurren con poca frecuencia, puede haber uno cada tres días aproximadamente. Esto sucede aunque tenga el portátil conectado a la corriente y sin que esté realizando ninguna tarea pesada (a veces incluso estando solo en el escritorio o con el bloc de notas abierto).
Al principio pensaba que sería un problema de Windows 11; finalmente, probé a formatear e instalar Windows 10, pero sin éxito: seguía ocurriendo. Incluso he tenido este problema con una distribución de Linux.
Es una lástima, porque en general estaba contento con el portátil y sigo queriendo tener un equipo de Lenovo. Sin embargo, ya no me fío de este modelo después de estos problemas. Escribí al soporte técnico para solicitar una devolución, ya que no me fío de enviarlo a reparar, perder varias semanas sin ordenador y que luego, por alguna razón, siga igual.
El día 21 de octubre abrí una solicitud de servicio en la web, explicando mi caso. A día de hoy, 16 días después, no he recibido respuesta alguna. El ticket sigue "En progreso", pero sin respuesta. He revisado las bandejas de spam y no hay nada. Me siento completamente abandonado por el soporte técnico. No sé si alguien de aquí me podrá ayudar con mi caso; lo agradecería mucho.
Quedo atento a cualquier respuesta que pueda aclarar mi situación. Agradezco de antemano su atención y ayuda en este asunto.
Hola @Talls !! Y bienvenido al foro (muy chula tu foto de perfil)
Siento mucho que aún no hayas recibido respuesta, pero desde ya empezaremos a buscar una solución 💪
Según he entendido en tu mensaje, el ordenador está todavía en garantía, no?
Por otra parte, ¿podrías pasarme por privado el número de tu ticket?
@CandelaSynth ¡Gracias por la bienvenida! Sí, el equipo está en garantía hasta febrero de 2027.
Hace apenas 20 minutos he llamado al número de teléfono del soporte de Lenovo en España. Me han comentado que lo de no responder en tanto tiempo al ticket de la web ha sido por un fallo del sistema y que, debido a ese error, mi caso no tenía a ningún operario asignado...
Según me han dicho por teléfono, ya han iniciado el proceso para enviar mi portátil a reparar, aunque me comentan que, por desgracia, no hay posibilidad de cambiar mi portátil por otro dispositivo. Espero que el proceso de reparación sea exitoso, pues sería muy frustrante si recibo el portátil de vuelta con el mismo problema... ¡Crucemos los dedos!
En cualquier caso, voy a compartir contigo mi número de ticket por privado. Te mantendré informada 😊
Ah, ¡¡qué bien!! (aunque hayas tenido mala suerte con un bug en tu ticket, al menos ahora ya están manos a la obra 💪). Perfecto, hablamos por "la otra línea". Gracias de nuevo por tu paciencia 😊
Pantallazos aleatorios, ¿que es un pantallazo aleatorio?, yo hubiera restaurado a fabrica y ya, aunque cuando me has comentado que te pasa con GNU/Linux... ¿cual distribucion?, ¿que tipo de pantallazo?. Te recomendaria hacerle unos test de ram, temperatura y disco duro para ir descartando.
Cuando reparan un portatil... muchas veces directamente te dan el cambiado pues es mas rapido que reparar la pieza tenlo en cuenta, al fin y al cabo la mayoria estan integradas y soldadas siendo por ello mas viable sustituciones partiales o totales.
Comenta si puedes a cual lugar exacto enviaste soporte y vuelve a contactar con ellos incluso en redes sociales oficiales para que revisen tu caso en particular... a veces se traspapelan por vacaciones o fallos puntuales.
Pero bueno, he seguido leyendo mientras escribia aqui la jefa ya te ha pedido ticket asi que para delante ^^, tal vez se haya traspapelado por alguna razon. Como comentaba antes posiblemente hagan los mismos test que te he comentado, formateen para poner el sistema de fabrica e intenten reproducir el fallo que le has comentado. A menos que haya demasiado casos por internet sera un caso aislado, los aparatos electrónicos cada vez son mas complejos internamente y susceptible a cualquier mínimo error.
Si te vuelve a pasar antes de formatear mejor intentar diagnosticar, a veces puede que fuera incluso una simple configuración de bios o necesidad de actualizar esta, nunca se sabe, errores le pasan hasta a los mejores (que se lo digan a las ultimas CPu de Intel XD).
Espero que pronto puedas volver a disfrutar y esta vez sin problemas ^^.
El conocimiento es poder, úsalo bien, pues su mal uso conlleva a la destrucción.
📹Grabando videos de juegos 4K de vez en cuando (seguramente el canal de videojuegos👾 con mas contenido de gameplay 4K en español🇪🇸). Suscríbete, comenta, juega y gana, para jugar con la comunidad no dudes en comentárnoslo aquí en el foro =D
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Legion Community Terms and Conditions
Last updated 09 March 2023
Welcome to Legion Community (“Legion Community” or the “Platform") - powered by Standing on Giants*- an online communication platform operated by Lenovo (the “Client”) at Lenovo Technology UK Ltd, 2nd Floor, Redwood, Crockford Lane, Chineham Park, Basingstoke RG24 8WQ. United Kingdom.
Legion Community enables its registered users (the “Users") to post and share content, such as information about Lenovo products, services, events, social media activity and videos ("Content”) to the Platform.
Legion Community is provided by Lenovo through the services of Standing on Giants subject to these Terms (“Terms”). We reserve the right to amend these Terms at any time and without notice. If we amend the Terms, we will post the amended Terms on this page gaming.lenovo.com/emea/register/ and indicate at the top of the page the date the Terms were last revised. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms.
By accessing or using Legion Community you signify that you have read, understood, and agree to be bound by these Terms. If you do not agree, then you should not access or use the Platform.
Lenovo’s decision in relation to any aspect of Legion Community and these Terms is final and binding.
Your Use of Legion Community Platform
ELIGIBILITY. This Program is open to Participants who are age 18 years or older at the time of entry. Participants who are under 18 may only participate with the express permission of a parent or legal guardian. This Program is not open to: (1) employees or internally contracted vendors of [Client] or its parent/subsidiaries, agents or affiliates; (2) the immediate family members or members of the same household of any such employee or vendor; (3) anyone professionally involved in the development or administration of this Program; (4) employees or internally contracted vendors of governments and government-affiliated companies or organizations; or (5) any employee whose employer's guidelines or regulations do not allow entry in the Program. This Program is open to residents of Italy, Spain, Norway, Finland, Sweden, Denmark, Kingdom of Saudi Arabia, United Arab Emirates, South Africa, France, Poland, Russia, Egypt. This Program is void in any other country and where otherwise prohibited or restricted by law.
HOW TO PARTICIPATE. To participate in the Program, visit gaming.lenovo.com/emea/es accurately and truthfully complete the online registration form, agree to the terms and conditions of this Agreement, and follow the other instructions at the website listed above.
REWARDS. Subject to the terms and conditions of this Agreement, and once confirmed by [Client], Participants will be able to accrue “points” that can be redeemed for reward(s). Rewards will be featured at various price points and in limited quantities.
The approximate retail values of rewards are subject to change based on current market conditions at the time of reward redemption. Participants are not entitled to any surplus between actual retail value (ARV) of a reward and stated ARV and any difference between stated ARV and actual value of the reward will not be awarded. No substitution, assignment, transfer, or cash redemption of any reward is allowed. Lenovo reserves the right to substitute a reward with another reward of equal or greater value should the advertised reward become unavailable for any reason. If applicable, rewards may be fulfilled in the form of voucher(s), coupon(s) and/or gift card(s) in Lenovo’s sole discretion. If a Participant is unable to participate in or accept a reward or any portion of a reward for any reason, Lenovo shall have no further obligation to such Participant. Lenovo will not replace any lost or stolen rewards after redemption by Participants. In no event will Lenovo be responsible for fulfilling more than the stated number of rewards. Participants acknowledge and agree that rewards are available in limited quantities and reward type and availability are subject to change at Lenovo’s sole discretion. Lenovo shall have no obligation or liability to Participants for any changes made to reward type or availability.
Subject to your compliance with these Terms, Lenovo grants you a non-exclusive, non-transferable, limited right to access and use the Platform only for your personal, informational, and non-commercial use. You agree not to interrupt or attempt to interrupt the operation of the Platform in any way or circumvent or attempt to circumvent any security feature of the Platform. Your use of the information and Content available on the Platform is subject to the following restrictions:
You must not modify or remove any and all copyright, trademark or other proprietary notices contained in the Content.
You must not modify the Content in any way or reproduce or publicly display, perform, or distribute or otherwise use the Content for any commercial purpose.
No title or ownership rights in the Content or any intellectual property rights therein are transferred to you under these Terms. You may never use another user's account without the permission of that user. When creating your account, you must provide accurate and complete information and you must keep your account password secure. You must notify Lenovo immediately of any breach of security or unauthorised use of your account. Lenovo will not be liable for any and all losses caused by any unauthorised use of your account
You agree not to collect or harvest any personal data from the Platform including any personally identifiable information such as but not limited to account names, nor to use the communication systems provided by the Platform for any commercial solicitation purposes. You agree not to use any portion of the Platform as a destination linked from any unsolicited bulk messages or unsolicited commercial messages.
Your Content Posted or Linked to Legion Community
Lenovo allows you to submit posts or link content to Legion Community, including photos, images, videos, sounds, comments, links, tweets, likes, and other materials. A Legion Community moderator may moderate posts after publication. Lenovo reserves the right to remove user’s content that it considers to be irrelevant to the purpose of the platform, or that it considers violates any of these Terms. Lenovo may also post or link to the Platform any of your Content that you make available to Lenovo for the Platform. You are solely responsible for your Content that is posted or linked to the Platform and Lenovo accepts no liability for your Content.
You grant Lenovo and other users of the Platform a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, store, display, reproduce, modify, create derivative works of, perform, publish, re-post, re-tweet, and distribute your Content on or in connection with the Platform.
You represent and warrant that you have all rights necessary in your Content for it to be on or available from the Platform, and that the posting and use of your Content on or through the Platform does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights. You further represent and warrant to the extent there are links on the Platform to your Content that is hosted on third party websites, such linking is permitted by the terms of service of any such third party websites. You agree to comply with all laws, rules and regulations applicable to your use of the Platform and your Content, including but not limited to copyright laws.
You agree that your Content will not include any violent, discriminatory, unlawful, infringing, hateful, defamatory, derogatory, harassing, pornographic or obscene photos, text, images, messages, references, content or other materials. In addition, your Content will not be confidential or proprietary, and Lenovo will have no confidentiality obligation regarding your Content.
You agree that Lenovo is only acting as a passive conduit for your online distribution and publication of your Content. Lenovo does not have any obligation to review your Content, and therefore does not guarantee the accuracy, integrity, or quality of all user Content and we cannot assure you that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful, or otherwise objectionable Content will not appear on the Platform. Lenovo is not responsible for any public display or misuse of your Content. Lenovo does however reserve the right to remove, exclude or modify your Content for any reason, at its discretion, including any Content that Lenovo believes violates these Terms or other applicable policies. UNDER NO CIRCUMSTANCES WILL LENOVO BE LIABLE TO YOU OR ANY THIRD PARTY IN ANY WAY FOR ANY CONTENT POSTED ON OR MADE AVAILABLE THROUGH A SITE BY YOU OR ANY OTHER USER.
Lenovo may reward points for certain activities on the Platform, including (but not limited to) sharing posts, creating posts and entering competitions. Subject to availability, Lenovo reserves the right at any time to amend, modify or retract any points, rewards or prizes earned on the Platform. You accept that Lenovo will not enter into any correspondence regarding the awarding of points or rewards and Lenovo is entitled to grant or revoke rewards at their discretion. The decision of Lenovo in relation to all aspects of this programme is final and binding.
Data Privacy and Security
Lenovo will communicate with you via email or push notifications (including via the Standing on Giants platform), about Legion Community related notices changes to features of Legion Community and any notices required by law, in lieu of communication by postal mail.. If required by law, we will ask you for consent before sending you marketing emails. Please note that you may unsubscribe to general marketing emails at any time using the link provided in the emails. You understand that your data may be shared with other Lenovo entities and trusted third parties with a contractual relationship with Lenovo solely in connection with Legion Community
Please read our Data Privacy Policyfor more information on our privacy and security practices.
Representations and Warranties
You represent and warrant that:
(a) You will abide by and comply with these Terms;
(b) Your Content and Lenovo’s use thereof as contemplated by these Terms and the Platform will not infringe any rights of any third party, including but not limited to any intellectual property rights, privacy rights, and rights of publicity;
(c) You have the full power and authority to enter into these Terms and to the extent that any entity is bound hereby, to bind such entity, these Terms, and performance of obligations under these Terms do not and will not violate any other agreement to which you or such entity is a party; and
(d) You will comply with all applicable laws and regulations, including but not limited to those set forth in these Terms.
Compliance
When using Legion Community, you will comply with all applicable laws and regulations, and all terms of use and similar rules concerning your use of any Social Media Outlet or other third party publishing platform.
Upon our request made to you from time to time, you will cooperate with us and allow us access to your systems, communications, and records solely in connection with determining your compliance with these Terms.
Visiting Third Party Websites
The Platform may contain links to third party websites, advertisers, products, services, offers, or other events or activities that are not owned or controlled by Lenovo. Lenovo does not assume any responsibility for any such third party sites, information, materials, products, services or offers. If you access any third party website, product, service, or content from the Platform, you do so at your own risk and you agree that Lenovo will have no liability arising from your use of or access to any third party website, product, service, or content.
Trademarks and Ownership of Intellectual Property
Lenovo™, the Lenovo logo, and certain other product names and phrases are trademarks or service marks of Lenovo in the U.S. and/or other countries. The absence of a trademark or service mark designation next to a product or service name or logo belonging to Lenovo anywhere on the Platform does not constitute a waiver of Lenovo’s trademark or other intellectual property rights concerning that name or logo used or referenced on the Platform.
The Platform contains content owned or licensed by Lenovo ("Lenovo Content"). Lenovo Content is protected by copyright, trademark, trade secret and other laws, and, as between you and Lenovo, Lenovo owns and retains all copyright, trademark, trade secret, patent and other intellectual property rights in and to Lenovo Content and the Platform (the “Intellectual Property”). Lenovo reserves all rights in the Lenovo Content and Intellectual Property not expressly granted in these Terms. Lenovo does not permit the use of the Lenovo Content or its Intellectual Property in advertising, as an endorsement for any product or service, or for any other purpose, commercial or otherwise, without the prior express written permission of Lenovo.
Termination
You may terminate use of the Platform at any time for any reason (in other words, un-register). Lenovo may terminate or suspend your right to use the Platform at any time, with or without cause or notice to you. Lenovo may terminate the Platform at any time without notice. Upon termination, all licenses and other rights granted to you in these Terms will immediately cease. Following termination, Lenovo may retain your Content as permitted by applicable law for backup, archival, or audit purposes. Furthermore, Lenovo and its other users may retain and continue to use, store, display, reproduce, modify, create derivative works of, perform, and distribute any of your Content that other users have stored or shared through the Platform.
Indemnification
You agree to defend, indemnify and hold harmless Lenovo and its employees, officers, affiliates and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with any of the following: (i) Your Content or your misuse of the Platform; (ii) your breach or alleged breach of these Terms; (iii) your violation of any third party right, including without limitation, any intellectual property right, publicity, confidentiality, property or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or (v) any misrepresentation made by you. You will cooperate as reasonably requested by Lenovo with respect to any such claim. Lenovo reserves the right to assume control of the defence or settlement of any such claim, and you will not in any event settle any such claim without the prior written consent of Lenovo.
Governing Law
These Terms are governed by the laws of Spain.
Entire Agreement; Severability
These Terms, together with Lenovo’s Data Privacy Policy and any amendments and any additional agreements you may enter into with Lenovo in connection with the Platform, shall constitute the entire agreement between you and Lenovo concerning the Platform. If any provision of these Terms is deemed invalid, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
Limitations of Liability
Neither Lenovo nor its affiliates, officers, directors, employees, agents, third party content providers, sponsors, or licensors warrant that the Site will be continuous, uninterrupted or error-free. THE PLATFORM, INCLUDING WITHOUT LIMITATION, ITS CONTENT, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, LENOVO HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR ANY WARRANTIES BASED ON A COURSE OF DEALING. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LENOVO SHALL NOT BE LIABLE FOR ANY DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, OR ANY LOSS OF DATA OR USE, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE LEGION COMMUNITY, EVEN IF LENOVO HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES IN ADVANCE.
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CandelaSynth
