Well, my luck wasn't that great.

I was fortunate enough to win a 2022 A15 6800H with a 140w RTX3070. Solid machine or so I thought.

It was a bit of good luck, but was RMA'd on 2 occasions. First for excessive bleed on the panel and it was being pinched. Second because when it came back from the terrible service center (letmerepair) it suffered a permanent battery drain. When I gotnit back the second time the OS was corrupted and had to sort itself out after an immediate BSOD.

A few days ago I had noticed temps creeping on the CPU. HWinfo had been displaying lower turbo frequency (used to be all cores could hit 4.7ghz now only a couple could get close) and the voltages had gone from 1.4v maybe 1.430v all the way to 1.485v. That doesn't sound like much but in CPU speak it is.

Long story short, I checked up on TIMs, reapplied very carefully. Rebuilt it and it was dead. Like absolutely nothing not even an attempted start, no lights no charge. 

Assumed maybe something clipped the power rail. I am excessively paranoid about what touches what, battery is the first thing removed blah blah. Contacted a laptop board specialist, he did all sorts of tests observed all kinds of strange behaviours none of which made sense but it seems the CPU suicided.

So ya. Absolute terrible timing but my only machine has just died and there's a very slim chance of a replacement motherboard. I am seriously contemplating trying to wrangle a deal on a Legion pro 7 tbh. That or a Strix G16. Will see what I can do later on and what deals can be found as it has hit at a crappy time of year for Birthdays and Christmas.

Just after I defended the TUF line up... mine blows up. The irony ehh?

Parents
  • Sadly your story is not the first laptop story I have heard ending after to short a lifespan. With the dark time of the year it is when we use them the most and I would be really sad if my older laptop gives up the spirit soon.

    Hope you can find a Great and more reliable laptop at Black Friday deal or other good sales. I really wish you a good search for one.

  • I had questions about the laptop anyway, it constantly got hardware errors in HWinfo. ASUS said if it isn't crashing dont worry about it. Welllll.... that worked out really well for me Rofl

    In all honesty, I cant really afford a new one atm, I have a couple of ways I may be able to squeeze one, Im just weighing up my options first. Thank you for the kind words though.

  • This unfortunately about sums ASUS attitude up, their bury the head in the sand approach really annoys me. hardware errors should never be ignored even if it isn't obviously crashing as automated driver resets on certain components can mask some failure points right until the component catastrophically fails.

  • They're infuriating, the service centre they use here is terrible and damaged that machine 2x. For all I know they could legitimately be the reason for this failure. Not like I can prove it, or they would do anything about it.

    Honestly, I think Im about done with ASUS hardware, unless I win it.

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  • They're infuriating, the service centre they use here is terrible and damaged that machine 2x. For all I know they could legitimately be the reason for this failure. Not like I can prove it, or they would do anything about it.

    Honestly, I think Im about done with ASUS hardware, unless I win it.

Children
  • Years ago I had to send in a faulty Intel Robson Module for a straight swap, they lost it and the paperwork. As a 'gesture of goodwill' for their gross negligence they sent a 2GB USB thumb drive instead. The same laptop (F3Sr) also had cooling problems so bad it caused a stress fracture in the chassis from the GPU to the hinge which led to the screen coming away one day in my hand when I opened the laptop. Oddly enough it was a Clevo chassis, possibly a very early ASUS laptop.

    After the Robson Module incident and that subsequent disintegration of the chassis I took them to small claims court and won. I got a much better laptop from the proceeds.

    I have plenty of other ASUS horror stories from PCs I have had to work on. I don't personally use or sell anything with ASUS components in because it's too much hassle dealing with the inevitable warranty claims. I don't know if it's an atmospheric and power voltage regulation thing but ASUS products generally don't last well in the UK.

    I'll leave it at that so we don't go down the route of bashing them endlessly. It's entirely possible they may improve their quality control one day but they also need to look at their regional sub-contracted support provision agents too.

  • I fully agree with you on that, so hard to prove what was wrong with your laptop if you haven't made a documentation (written and video) of it before you send it in, but who is really thinking about that, we all have the expectation that it will come back better and at least not worse. 

    Here in Denmark we have a few small independent PC repair shops and sadly I have learned it is better to visit them when the product is past it's warranty. If all was great in the world this should not be the case. 

  • Lenovo actually put in their engineer visit appointment confirmation emails an advisory notice to photograph and document the state of the laptop before the engineer touches it. I had onsite work done on mine but would expect the return to base confirmation email to contain the same paragraph. It works both ways, it covers them against false claims for damage but also the customer for any damage the technician may do.

    The reason the service agent lost the module from the ASUS laptop was they moved premises while in possession of it and clearly weren't careful about logging and packing everything. Had I known they were moving I would never have sent that in for repair that week.