Legion Go Update 02.27.24

Hi Everyone,

Will update what I can today.  Before I do that though, I have a few PSAs and need to (again) clear up some misunderstandings:

First, please understand that I am not a Community Manager, I'm a Product Manager.  These updates are done in my "free time" or take time away from my actual job, time with my family, etc. and I'm doing the best I can to provide them if/when/as makes sense. There are some days where something else will take precedence, but please rest assured that the lack of an update post from me does not reflect interest or effort levels of development on Legion Go by me or anyone at Lenovo.  Quite the contrary.  As an example, last Friday, rather than spend time on an update without much substance, I spent the time aggregating, summarizing, and finding additional detail for some of your requests/issues to try to streamline some of the development work for our back-end teams.  I also spent time trying to diagnose some reports of issues/etc. with the product.

Second, as much as I wish I could read and respond to every comment in the subreddit and this forum, I can't.  Lack of a response from me or anyone else at Lenovo shouldn't be viewed as anything nefarious, simply a lack of bandwidth.  I'm also not a mod and do not have any ability or desire to ban anyone or delete posts.  As I've said before it's constructive criticism that helps improve the product more than anything.  My sole purpose for engaging with the community here is to better understand concerns/requests, keep you updated on our progress (if any), and generally do my best to address what I can.  You spent money on the device and are entitled to your personal opinion on it, and you are also justified in voicing your dissatisfaction and requesting that we "do better" if you are disappointed.  You are posting publicly, though, so be prepared for people to tell you when they believe your expectations are unrealistic or if your chosen method of delivery is abrasive.  It's a two-way street.

Third, most issues take more than a week to identify, develop, implement, test, and release, and unfortunately not every issue can be fixed/addressed.  So if you raise a concern and I don't mention it specifically in my next update, it's because I have no new information to share, not that we've stopped working on it or no longer care.

It continues to be a challenge to strike a balance between posting frequently or posting higher-quality updates.  Going forward I'll post if/when I have something significant to update, which may end up being on Fridays more often than it isn't.  There may be two posts in one week or none for a few weeks during longer development stretches.  At that time, if you want an update on something specific you can ask in the post comments and I'll try to respond as best I can, but if I have anything worth updating it would have been in the post.

 

That said, this is what I have for you this week:

Speaker Crackle

We got a unit from a user who claimed their system was experiencing audio interference on the left speaker that some of you have mentioned.  The unit was wiped before it was sent in and we have been unable to replicate any audio anomalies through no lack of trying, which is leading me to think it might have something to do with 3rd party software.  We're going to keep working on it but we need more data/information to properly assess what is going on here.  I'm going to post a comment below.  Need help from anyone experiencing this issue to post videos of it and if possible a list of SW you have installed as well as the manufacturing date of your device which can be found right above the X'ed out trash can logo under the kick stand or on the bottom right corner of the configuration label on the box.

 

Feedback to the Team

There are a few ways you can submit bug reports, feature requests, general comments, etc.  One is posting in these update posts, I read all the comments and respond to what I can, the upvoting and thread system on reddit is a big help to better identify and rank things that people care about.  If it's a new issue I'll log it for the team to review and address as possible, if it’s a known issue or previously requested item it helps to know it's still in demand and I can raise the priority on it a bit.

Another is on the Legion Gaming Community Forums here (for this product specifically the Legion Go Forum): Legion Go | Lenovo Gaming (US)

And, the Space team has added a link/button for feedback as well (would recommend keeping this "Space"/SW specific.  This goes directly to the Space SW team.

AFMF

We very much understand how much you all want this on the Go.  We do too.  We're aware that AMD has launched updated drivers as well.  Currently the team is debugging the AMD VGA driver for the Go (making sure the FPS counter doesn’t stop working again).  For AFMF specifically, as expected the native portrait display is creating some challenges.  AMD/Lenovo are co-working to address that but I can't make any guarantees at this point about implementation.  I will share more updates if/when/as I can as this is still being actively discussed internally.  We're also looking at the next set of drivers AMD plans to release and trying to evaluate how we can best leverage our available resources to get you the most meaningful updates as quickly as possible.

 

Next Space Update

The next major update will revolve primarily around key mapping and key customization.  Won't be limited to just that but that will be the main focus.  As I've mentioned before this will take quite a while to develop.  There are reasons it's taking a while, and longer comparatively than other devices already on the market that I can't really get into specifics on.  Unfortunately the SW team is not sitting down with a blank sheet of paper and just writing the code to enable it, they are/were gated by dependencies that are out of their control.  That said, given the lengthier development time required for this I've asked the SW team to take a look at some of the smaller asks we have to see if we can get a smaller update with some quality-of-life fixes while we wait for the bigger key mapping update.  Will keep you posted there.

 

BIOS v29 (and the Beta 29.1)

Given the audience for this post I doubt this will matter much in the grand scheme of things but on the off chance you haven't updated to v29 yet and read this, please be aware that the v29 BIOS is being pushed out over Windows Update as a "firmware" update.  There isn't a great warning/prompt system here it will just download and install on its own.  So if that happens when you're not paying attention (because let's be honest most of us don’t), the system will reboot, install the BIOS update, and during that BIOS update there are 2-3 minutes where there's nothing on the screen (unavoidable as it's flashing a FW update for the panel connection and thus nothing can be displayed on screen).  It's important during that time that you don't come back and think the device is just asleep and try to force restart/turn off/etc.  We're working on reducing the time the screen is off, adding some additional prompting, and seeing if there's a way to temporarily remove this from Windows Update so it doesn't sneak up on anyone.  But just wanted to put this out there that it's normal for the screen to turn off during BIOS update for a while and be aware that it does, and that Windows Update may push this update out to you without you seeing it.  For those updating from a later BIOS version it seems to be much quicker/more seamless but for those who may have recently purchased and updating from an older BIOS it may take longer.

You can quickly see what version of BIOS is currently installed by pressing Windows+R and typing msinfo32 into the dialogue box, hitting enter, and looking at the field called "BIOS Version/Date".  v29 is the latest official and the one being pushed out by windows update, so if that's what you're on you don’t need to worry about any of the above.

 

If you have other questions I will do my best to answer them.

 

Thanks for your continued support and patience,

Ben

Disclaimer: The details provided herein are intended as a courtesy update and do not serve as a binding commitment or warranty. Lenovo cannot guarantee the accuracy or timeliness of the information and reserves the right to modify product and service plans at any time. We are not liable for reliance on the projected timelines or features, which are subject to change based on various business needs and product development considerations.

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  • We understand and acknowledge that you are not the Community Manager nor you = Legion Go.  We always appreciate your updates and we actually worried about how you could keep up with your life when you do all these on your own time.  I can't speak for everybody but I can assure you that if you ever got let down by those negative comments about Lenovo, Legion Go, or Ben's update, these are just a small group, there are over tens of thousands of people, including myself, appreciate your updates and Lenovo team's effort on this.  We are still very excited to see this product becoming mature in the next couple months.  Keep up the good work!

    Thank you Ben.

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