@Askbruzz
Avevo appena risposto dall'altra parte 😅
Ti chiarisco subito:
quando ho segnalato il mio problema ho appurato con l'assistenza normale che avrebbero accettato la riparazione regolare, al che io ho posto la domanda di passare al Premium Care e quindi mi è stato detto di annullare la pratica in corso ( aperta giusto il tempo di mandare le mail per le foto dei pixel danneggiati ) e di ri-aprirla col Premium Care abilitato.
In sostanza, tu per scrupolo fatti confermare che sono disposti a risolvere il problema, e se ti dicono ok allora tu chiudi la pratica ( magari dici proprio del passaggio a Premium Care ), fai il pagamento per il Premium Care ( OnSite, mi raccomando ) e dopo un paio di giorni ( per me ci sono volute 48 ore per verificarlo ) contatti il Premium Care.
Il Premium Care ha un suo numero dedicato che al momento non ricordo, ma credo @Wersus possa dircelo immediatamente.
Se sei un utente Premium Care lo vedi nella pagina del prodotto col tuo codice utente ( quello su Lenovo Vantage ) all'indirizzo pcsupport.lenovo.com al quale accedi dal sito di lenovo.com, passando sulla tua mail e selezionando My Products e poi sul tuo Laptop.
Ti mostro il mio screen coi dati sensibili oscurati come riferimento:
Spero possa essere d'aiuto!
@Lascax
ti ringrazio, domattina li chiamo e chiedo conferma. :)
Alla prima chiamata mi hanno fatto fare alcune procedure, ma senza successo. Non so perché mi hanno consigliato di chiamare l'assistenza per la vendita, cosa che alla fine si è rivelata inutile...
@Askbruzz
Purtroppo non tutti gli operatori sono preparati come dovrebbero, e magari non sono tutti Lenovo ma contractor per gestire richieste generiche ( mia supposizione ). Di certo però con PremiumCare parli con un operatore Lenovo legato a loro direttamente.
@Askbruzz
Ogni servizio assistenza che si rispetti è sempre a carico del fornitore della garanzia. Vale con Lenovo come con qualunque azienda sufficientemente seria.
@Askbruzz
Avevo appena risposto dall'altra parte 😅
Il Premium Care ha un suo numero dedicato che al momento non ricordo, ma credo @Wersus possa dircelo immediatamente.
Hey ragazzi, non so se possa servire ancora ma il numero del Premium Care dall'Italia è 800935533
@Lascax
Ciao, ho chiamato l'assistenza lenovo per informazioni sulla garanzia premium care, e non era sicurissimo della possibilità di eseguire l'upgrade alla premium care e dopodiché richiedere la riparazione perché ho gia aperto una segnalazione di problema.
Mi ha semplicemente detto di farla e provare a farla passare in garanzia premium care.
Oltre a questo mi ha confermato che la spedizione in riparazione è a mio carico...
Ogni servizio assistenza che si rispetti è sempre a carico del fornitore della garanzia. Vale con Lenovo come con qualunque azienda sufficientemente seria.
Questa affermazione non si addice molto a questa assistenza :P
@Askbruzz
Mi sa che hai beccato un operatore incapace o ignorante delle normali procedure, perchè sul serio ciò non ha senso.
Penso che mi sarei rivolto con ferma durezza e richiesto, se continuava a dirmi che la spedizione era a mio carico, di farmi parlare con un superiore ( è una richiesta legittima che solitamente sono costretti ad accettare ).
Non dubito del tuo racconto, ma una risposta del genere non mi è mai capitata nè con Lenovo nè con altri servizi di garanzia.
Valuta che l'apertura di una segnalazione in merito presuppone che, in caso di spedizione, la bolla la generino loro e te la mandino via mail, da stampare e applicare sula scatola del prodotto. Non possono farti fare a te la bolla per il loro indirizzo, perchè sennò chiunque può spedire loro robe a caso senza motivo che rimarrebbe in giacenza perchè non registrata come riparazione per garanzia. O c'è stato un malinteso o hai veramente beccato un operatore incapace.
@Lascax
Oltre a questo mi ha confermato che la spedizione in riparazione è a mio carico...
Ciao! Spero ci sia stato un fraintendimento perché se il prodotto è in garanzia e se serve mandarlo presso il centro assistenza, Lenovo paga il corriere (pickup e return). 😉
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Legion Community Terms and Conditions
Last updated 19th February 2021
Welcome to Legion Community (“Legion Community” or the “Platform") - powered by Standing on Giants*- an online communication platform operated by Lenovo (the “Client”).
Legion Community enables its registered users (the “Users") to post and share content, such as information about Lenovo products, services, events, social media activity and videos ("Content”) to the Platform.
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Your Use of Legion Community Platform
ELIGIBILITY. This Program is open to Participants who are age 18 years or older at the time of entry. This Program is not open to: (1) employees or internally contracted vendors of [Client] or its parent/subsidiaries, agents or affiliates; (2) the immediate family members or members of the same household of any such employee or vendor; (3) anyone professionally involved in the development or administration of this Program; (4) employees or internally contracted vendors of governments and government-affiliated companies or organizations; or (5) any employee whose employer's guidelines or regulations do not allow entry in the Program. This Program is open to residents of Italy, Spain, Norway, Finland, Sweden, Denmark, Kingdom of Saudi Arabia, United Arab Emirates, South Africa. This Program is void in any other country and where otherwise prohibited or restricted by law.
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The approximate retail values of rewards are subject to change based on current market conditions at the time of reward redemption. Participants are not entitled to any surplus between actual retail value (ARV) of a reward and stated ARV and any difference between stated ARV and actual value of the reward will not be awarded. No substitution, assignment, transfer, or cash redemption of any reward is allowed. Lenovo reserves the right to substitute a reward with another reward of equal or greater value should the advertised reward become unavailable for any reason. If applicable, rewards may be fulfilled in the form of voucher(s), coupon(s) and/or gift card(s) in Lenovo’s sole discretion. If a Participant is unable to participate in or accept a reward or any portion of a reward for any reason, Lenovo shall have no further obligation to such Participant. Lenovo will not replace any lost or stolen rewards after redemption by Participants. In no event will Lenovo be responsible for fulfilling more than the stated number of rewards. Participants acknowledge and agree that rewards are available in limited quantities and reward type and availability are subject to change at Lenovo’s sole discretion. Lenovo shall have no obligation or liability to Participants for any changes made to reward type or availability.
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When using Legion Community, you will comply with all applicable laws and regulations, and all terms of use and similar rules concerning your use of any Social Media Outlet or other third party publishing platform.
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Governing Law
These Terms are governed by the laws of England.
Entire Agreement; Severability
These Terms, together with Lenovo’s Data Privacy Policy and any amendments and any additional agreements you may enter into with Lenovo in connection with the Platform, shall constitute the entire agreement between you and Lenovo concerning the Platform. If any provision of these Terms is deemed invalid, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
Limitations of Liability
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Wersus
